Legal & Compliance
Cancellation & Refund Policy
We keep scheduling simple and fair. This policy explains cancellations, rescheduling, weather delays, and how we handle refund requests.
Last updated: July 2026
Cancellations & Rescheduling
Appointments should be cancelled or rescheduled at least 24 hours before the scheduled service. This allows us to offer the time slot to another customer and plan our route for the day.
No-Shows
Repeated no-shows may require a deposit before future appointments.
Weather
Weather-related cancellations may be rescheduled at no charge.
Satisfaction & Refunds
Customer satisfaction is important.
If a customer is dissatisfied, they should contact Diamond Services LLC within 24 hours of service completion.
Diamond Services LLC reserves the right to inspect the vehicle and attempt to correct any issues before issuing any refund.
Refunds are evaluated on a case-by-case basis.
How to Reach Us
To cancel, reschedule, or raise a concern, call (336) 639-1675 or email diamondjmb23@gmail.com.